Return

You have the right to withdraw from the agreement within 14 days without stating reasons.

The withdrawal period expires 14 days after the day on which you physically receive the order (the items).

In order to exercise the right of withdrawal, you must inform UNO Knokke in writing by post or e-mail of the decision to withdraw from the agreement by means of an unambiguous statement. You can use the model withdrawal form below for this:

Model withdrawal form

On …….
I/We (*) hereby give notice to you that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*)
Ordered on (*)/Received on (*)
Name(s) consumer(s)
Address consumer(s)
Signature of consumer(s) (only when this form is submitted on paper)
Date

To comply with the withdrawal period, you must inform me of your return by e-mail or by post before the withdrawal period has expired.

Packages that have been opened/damaged and/or whose seal has been broken cannot be returned. The items can only be returned if they are undamaged, unworn and unused, in the original packaging, with all accessories and with all seals.

Personalized or custom items cannot be returned.

The costs of returning the goods will be borne by the customer.

UNO Knokke will refund you exactly the same amount as the amount of the original transaction and this via the chosen payment method with which you placed your order. No additional costs will be charged for this.

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